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Below you’ll find answers to the things we get asked most often about Lilly & Jude bags, orders, and the way we work. If you can’t find what you’re after, just pop us a message - we’re always happy to help.
We offer Royal Mail 24-hour delivery for £4.99 and 48-hour delivery for £3.99. Orders over £150 qualify for free shipping.
We aim to dispatch your order within 2 working days. After dispatch, Royal Mail 24 takes 1–2 working days, and Royal Mail 48 takes 2–3 working days.
Yes, we sure do! Once your order is dispatched, you’ll receive a tracking number via email.
Yes. Just enter the delivery address you want during checkout, and I’ll send your order straight there. Perfect for gifts or if you want your new bag delivered somewhere special.
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
We have a 30-day return policy. Items must be in their original condition, unworn, with tags attached. You can read our full returns policy here.
If the return is due to an issue on our end (e.g., wrong item sent), we’ll cover the cost. Otherwise, return shipping is the customer’s responsibility.
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Refunds are processed within 10 business days of inspecting and accepting your returned item. It may take additional time for your bank to post the refund.
Yes, they are! All our bags are handcrafted using rescued leather, making them sustainable, eco-friendly, and one-of-a-kind.
I use genuine rescued leather — pieces that have been rejected by the leather and furniture industries. They might have wrinkles, blemishes, scuffs, or unusual grain or colour. Basically, anything that made them imperfect in the eyes of mass production.
But here’s the thing - those so-called flaws? They’re exactly why I love them.
These are the bits with character, with stories, with soul. I handpick them and turn them into something beautiful, giving them a second life instead of sending them to landfill. It’s still top-quality leather - just with a bit more personality. And frankly, who wants bland and boring anyway?
No. Currently, our bags are made from rescued animal hide leather, so they are not vegan. However, they are sustainably made and help reduce waste.
Look after your bag, and it’ll love you back for years. Leather is tough and timeless, but it does appreciate a bit of TLC now and then.
Your bag will naturally soften and age over time -that’s part of its charm. Those little scuffs and patinas? They’re just part of your story together.
Yes! Every single bag I make is one of a kind. Although I sometimes use the same tried-and-tested patterns, I always mix things up.
The rescued leather I use varies in colour, texture and markings - and I embrace those quirks! I also pair each one with carefully chosen linings and finishes, so no two bags are ever exactly the same.
So when you buy a Lilly & Jude bag, you’re not just buying something handmade — you’re getting a completely unique piece that nobody else will ever own.
That’s the magic of slow fashion. ✨
If you adore a particular bag, you can contact us to register your interest. I’ll do my best to create another using similar materials, but please note that it won’t be an exact replica.
The availability of scrap leather and materials can limit what I can make, so I can’t make promises - but I’ll try my best to accommodate your request and put it onto my 'make' list.
At the moment, we don’t offer bespoke designs. However, our bags are one-of-a-kind, so you’re sure to find something unique!
We’re working on adding hot foil stamping for personalisation - stay tuned!
No, we’re an online-only business - You can shop our full collection on our website. However, we do have a small selection of stock with our friends at River Bloom in Ironbridge, Shropshire. Be sure to pop in and tell Steph and Rosa that I said 'hi'. You can find their socials here
Gift cards are coming very soon - I’m just putting the finishing touches on them!
If you want to give the perfect eco-luxury gift in the meantime, one of my handcrafted Lilly & Jude bags makes a truly special treat.
Keep an eye on the website or subscribe to my newsletter, and you’ll be the first to know when gift cards are ready to go.
Yes, you can find a small selection of exclusive designs at River Bloom Boutique in Ironbridge. Their Facebook page is here
Yes, I offer beautiful, eco-friendly gift wrapping on all orders, simply add the 'gift wrap' option onto your order.
Whether you’re treating yourself or sending a special surprise to someone fabulous, your bag will arrive ready to wow - no extra effort needed.
Yes, I do! I run flash sales and special discounts from time to time.
You can catch the latest offers on my socials, and if you join the VIP email list, you’ll get early access to upcoming sales, sneak peeks, and exclusive secret VIP-only deals.
Not yet, but I'm working on it! Join the Lilly & Jude socials and the VIP email list to be the first to find out
My bags are crafted from genuine rescued leather - pieces that would otherwise end up in landfill. By using these discarded materials, I’m giving them a second life as beautiful, high-quality bags.
The linings come from a UK business specialising in dead stock, end-of-roll, and slightly imperfect fabrics - saving even more waste from the bin.
Each bag is handmade by me here in the UK, reducing the carbon footprint compared to mass-produced alternatives. Plus, I deliver locally using an electric car to keep things as eco-friendly as possible.
For shipping, I use Royal Mail, which has its own sustainability practices. Your bag will arrive wrapped in recyclable tissue paper, brown parcel paper, and cardboard boxes - all fully recyclable.
Sustainability at Lilly & Jude means combining style, quality, and thoughtful choices - so you can carry your bag knowing it’s kind to the planet.
I choose beautiful fabrics to perfectly complement the rescued leather. Unlike your boring 'designer' bags, Lilly & Jude bags are all about business on the outside, party on the inside!
These linings come from a UK business specialising in dead stock, end-of-roll, and slightly imperfect fabrics that would otherwise go to waste. This means every bag is not only stylish and durable but also eco-conscious from the inside out.